This page explains how to delete your FitWorks account and the data linked to it. It applies to the FitWorks mobile app and website, provided by FitWorksApp LLC ("FitWorks").
How to request deletion
Your FitWorks account is created by your gym. You can ask for it to be deleted in either of these ways:
- Ask your gym. Your gym owner or head coach can delete your account from their FitWorks dashboard.
- Email support@fitworksapp.com from the email address on your account, with the subject "Delete my account" and the name of your gym.
We may ask you to confirm the request from your account email before we delete anything.
What we delete
When your account is deleted, you can no longer sign in, and we delete or anonymize:
- Your profile: name, email, phone number, photo and address
- Your body assessments and progress records
- Your workout, program and nutrition plan assignments
- Your posts, comments and chat messages
- Your saved payment methods (removed from Stripe)
What we keep, and for how long
- Payment and invoice records, which we and your gym must keep for tax and accounting law, usually up to 7 years.
- Records we need to resolve a dispute or chargeback, until it is closed.
- Backups, which are overwritten on their normal schedule.
We complete deletion within 30 days of confirming your request.
Gym accounts
Gym owners who want to close their whole gym account should email support@fitworksapp.com. Our Privacy Policy explains how gym data is exported and deleted after a gym account closes.